ZOOM OPTICS

Privacy Policy

Zoom Optics ("we", "us", "the Site") respects the privacy of our customers and visitors to our website, zoomopticseg.com. This policy explains what data we collect, how we use and protect it, and your rights regarding it. By using the Site, you agree to the practices described in this policy.

1. Data We Collect

We may collect the following data when you use the Site or complete a purchase:

Personal data: Full name, phone number, email address, shipping and billing address.
Payment data: Payment method details (processed through certified external payment gateways; full card data is never stored on our servers).
Eyewear prescription data: Measurements and details you enter when ordering prescription glasses or lenses.
Technical data: IP address, browser and device type, on-site browsing behavior, collected via cookies and analytics tools.

2. Purpose of Data Collection

We use your data for the following purposes:

Fulfilling and delivering orders and processing payments.
Communicating with you regarding order status or customer support.
Improving the Site experience and personalizing content shown to you.
Sending marketing offers and updates (where you have opted in), which you may unsubscribe from at any time.
Displaying targeted advertising through external platforms (such as Meta and Google) based on your interaction with the Site.
Complying with applicable legal and regulatory obligations.

3. Cookies

The Site uses cookies to improve your experience, remember your cart contents, analyze visitor traffic, and display relevant ads through advertising partners. You can control cookie settings through your browser, noting that disabling them may affect certain Site functions.

4. Sharing Data with Third Parties

We do not sell your personal data to any third party. We may share limited data only with:

Shipping companies to deliver your orders.
Payment gateways to securely process payment.
Installment service providers, if you choose this payment option.
Our store platform (Shopify) and any technical apps connected to running the Site.
Analytics and advertising tools (such as Google Analytics and Meta Pixel) to improve site performance and marketing campaigns.
Government or judicial authorities, when required by a formal legal request.

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including encrypted connections (SSL) across the Site. However, no method of transmission over the Internet can be guaranteed to be 100% secure.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (such as accounting and tax records).

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your data, unless prevented by a legal obligation (such as invoicing records).
Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

The Site is not directed at children under the age of 18, and we do not knowingly collect personal data from minors without parental consent.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last updated" date above.